Privacy Policy

1. Introduction

Welcome to NIVA. We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nivaonline.com and make purchases of home appliances and related products.

2. Information We Collect

a. Personal Information

When you create an account, place an order, or contact us, we collect personal information, including:

Name
Email address
Phone number
Shipping address
Billing address
Payment information (e.g., credit card details)
Order history

b. Non-Personal Information

We also collect non-personal information that does not identify you personally, such as:

Browser type
IP address
Device information
Usage data (e.g., pages visited, time spent on the Site)

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and inquiries
Improve our Site and services
Send promotional materials, if you have opted in
Personalize your shopping experience
Analyze Site usage and trends

4. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist us with payment processing, order fulfillment, shipping, and marketing.
Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us remember your preferences and analyze Site usage. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

Access and update your personal information
Request deletion of your personal information, subject to certain conditions
Opt-out of receiving promotional emails by following the unsubscribe instructions in those emails

To exercise these rights, please contact us at onlineniva@gmail.com.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

NIVA
16/76-2, Melpuram, Idaicode
Kanyakumari, Tamilnadu
onlineniva@gmail.com
8123830414